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FAQs & Help
Do you have questions about making your acrylic glass, aluminium or canvas photo prints? More than likely, you’ll be able to find the answer you’re looking for below.
If you’re unable to find an answer, however, please reach out to us.
Photos & Images
I only have a hardcopy of my photo. Is it still possible to print it to canvas?
Unfortunately, we can only use digital photos to make canvas photo prints. However, many print shops and photo kiosks can assist you in digitising your photos quickly and inexpensively. For the best results, make sure the business assisting you converts your photos to a resolution of at least 150 dpi.
I’m a total novice when it comes to photo editing. How can I tell if my print is going to come out well?
As a rule, make sure that your photos have a resolution of at least 150 dpi. We’ve found that this is the minimum resolution required to make great-looking canvas, acrylic and metal art prints. If you meet this requirement but are still unsure, email your image to firstname.lastname@example.org, and we will assist you in making the right choices.
Construction & Printing
Do the canvases come stretched around the frame and ready to hang?
Yes all of our canvas prints come stretched around the frame and ready to hang upon delivery.
Do you supply unframed rolled canvas prints?
If you would prefer a rolled canvas (non stretched/framed) simply contact our support team after placing your order and this can be organised for you.
What kind of frames do you use?
Our frames are made of kiln-dried wood and have a depth of 3cm. These high-quality frames have a raised lip along their edges that prevents indentations from appearing on the canvas photo prints.
What type of canvas goes on the frame?
Our high quality canvases are made from matte cotton and their GSM count is 360. In order to protect your canvas photo prints, we seal them with a coating that makes them resistant to ultraviolet light, dust and water.
What kind of printer will be used to make my print?
We use top-of-the-line, professional Epson printers, with only certified high quality Epson ink.
What kind of canvas wrapping options do you offer?
We offer the following three varieties of canvas wraps:
Your photo will be mirrored along the edges of the frame.
Your photo will be wrapped continuously around the frame so that it is visible on the sides and front.
Solid Colour Wrap:
The sides of your canvas will be filled in with a colour of your choosing.
If you have unique wrapping requirements you would like to request, please contact us to learn more about your options.
Care & Maintenance
How do I keep my canvas photo prints clean?
A vacuum with brush attachment or a dusting cloth can easily clean your canvas prints. However, please do not use any kind of cleaning liquids to wipe or spray the canvas.
How long can I expect my canvas prints to last?
Provided you keep them free of dust, moisture and direct sunlight, your canvas print can last many, many years. If you’d like something with even more longevity, consider a metal or acrylic glass photo print.
How much do you charge for delivery?
We offer free delivery across Australia for orders above $100!
Otherwise we charge a flat rate of $14.95 per order, regardless of its size and volume. No matter how many items are in your order, that’s the maximum that you’ll be charged. Period.
When can I expect delivery?
After your order has been submitted, it will take 5 to 10 business days for your canvas photo prints to arrive at your front door.
Does Canvas Factory deliver to P.O. boxes?
We sure do!
What forms of payment do you accept?
Canvas Factory accepts all major credit cards through eWay. These payments are processed using a secure server that’s protected with the latest privacy technology. We do everything in our power to make sure your information is safe and secure.
If you prefer, we also accept payments through PayPal and direct deposit through our Westpac account.
Are my payments protected?
We take the privacy of our customers’ data very seriously. All transactions are encrypted through SSL, the standard in Internet data security.
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